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Known issues
Stucked releases/publications on hCMS
ID: 1262447
Backlog
Published on 7/24/2025
Last update on 7/24/2025

Summary

When trying to publish new content in hcms, the release or publication may get stuck, causing a crash in the entire publication queue.

Simulation

It is an intermittent issue related to the releases on hCMS. Not all publications will lead to this behavior. But you may see that the publication will be stuck on the first step of the modal:

{"base64":"  ","img":{"width":422,"height":268,"type":"png","mime":"image/png","wUnits":"px","hUnits":"px","length":24179,"url":"https://p27.zdusercontent.com/attachment/694212/JRbMYz11RMrSetBEN9PS0WUWG?token=eyJhbGciOiJkaXIiLCJlbmMiOiJBMTI4Q0JDLUhTMjU2In0..bwiv9biuWpFpJorCiu7-gw.ljN1XYxf_LksC7r0fPluzDl1BHato8GWF4kIUhmBx0e6O0n2-bc2gUAZx8A8YoPFG2gq6p2YQcY-ivf4duLqxET2eOAvBo4DZSebuH--eftcUXurKHwO2d-XEuBeYVmR_2tsdLFcn1MJSN1BUPf72Rte3pMQPnd7HTHCpACzKOPYa4HlGcImdlEi9847f657PAC5oLmhdsK8BiwuJ8xdF6wdKcnj45IZClo011OLWnw36Jbi0G6aw_ZuawN1lgAgO9fL_zxiYhHN9p4ZqXBUCT0KjyBsNGXyGybrl_qpKuA.Poky3bqIiV4CXZi6_RaYFA"}}

Workaround

Open a ticket to product support so we can unblock the queue.

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